Utility Billing

ATTENTION! - Beware of Phone Scam Targeting Utility Customers                      

The Oregon Department of Justice has learned about a phone scam targeting Oregon utility customers. Criminals posing as utility customer service agents are trying to get money and steal personal information by representing that customers' accounts are overdue and require immediate payment through unusual means.

The thieves are using sophisticated technology that makes it appear to Caller ID systems that the call is coming from the utility when it is not. If you receive a questionable call, hang up and contact your utility directly at their published toll-free phone number, not through the number provided by the scammers.
 
If you lost money to this scam, contact the Oregon Department of Justice online at www.oregonconsumer.gov or call 1-877-877-9392.

                                                                                                                           
The Department bills for water, sewer, stormwater, street lights, and road maintenance.

The City of Wilsonville has over 5,000 customer accounts. Customers typically receive their monthly billings by the 12th of each month and payment is due by the last working day of each month.

Pay your Bill Online

Winterization
As the temperature drops you need to do a few things around the home to prevent frozen pipes that can cause water leaks. When water freezes, it expands. So if the temperature of your pipes drops below 32 degrees, even for a short period, you run the risk of a leak. Here are a few tips to try and prevent this problem.

Know where your main waterline shut-off valve is before problems arise. Depending on the age of your house, it can be inside a garage, crawlspace, laundry room, or underground in your yard. Some homes do not have personal shut off valve. The City does not know where your homes personal shut of valve is located. The City does have a shut off valve at the meter. 

Inside Your Home
  • Keep the temperature in the home at least at 55 degrees
  • Open cupboards doors below sinks to allow warm air to circulate 
  • Insulate pipes in unheated areas (crawl space, garage, outside, etc.)
  • During extreme cold run a small trickle of water from a faucet (1 extra unit of water is 748 gallons and it only cost $3.22. This is much cheaper than fixing a leak.)
Outside Your Home
  • Cover crawl space vents around the exterior of your home.
  • Disconnect hoses and cover hose bibs.
  • Shut off irrigation systems and drain the lines so no standing water is left in the pipes.
Signs of Frozen Pipes
  • You turn on the faucet but nothing comes out.  If plumbing should freeze, try to thaw it naturally. Or use a hair dryer on low setting waving the warm air back and forth along the pipe, not on one spot. Never use a torch or open flame as they could cause the pipe to burst, or even worse catch the house on fire. Keep in mind that if the pipe is already frozen it may have already split, so be prepared to shut off the water if needed.
  • The water is turned off but you hear water running anyway. Check the meter to see if there is any movement. When the low flow dial is turning or numbers are moving and you are not intentionally using water that is an indication of a water leak.
  1. Billing Information

    Find information about our billing options, questions about extension and assistance with your bill.

  2. Service Requests

    Get information for requesting services to starting and stop your service, meter leaks, broken water lines, discolored water, and other utility services.

  3. Payment Options

    View various options for paying your utility bill.

    1. Auto Pay

      Find information about the free automatic payment deduction plan.

  4. Commercial Rates

    Check out a list of commercial, industrial, multifamily, and irrigation rates.

  5. Residential Rates

    Find information for residential rates.

  6. Water Leak Information

    Get information about checking water leaks in your residence.

  7. Water Meters

    Discover information about reading your water meter and maintaining water consumption.